Shipping policy
Last updated: October 9, 2026
Thank you for shopping with Lockcal.
This Shipping Policy explains how orders placed through lockcal.com are processed, shipped, tracked, and delivered.
By placing an order with Lockcal, you agree to the terms outlined below.
Shipping Availability
Lockcal currently ships to customers within the United States.
At this time, we do not offer international shipping through our standard checkout.
If shipping availability changes in the future, the available destinations will be displayed during checkout.
Shipping Rates
Our current shipping rates are:
1 Lockcal Smart Lock — $3.99 Standard Shipping
2 or more Lockcal Smart Locks — FREE Shipping
The final shipping charge will always be displayed at checkout before you complete your purchase.
Shipping promotions may change from time to time, but the rate shown at checkout at the time your order is placed will apply to that order.
Order Processing
After your order is placed and payment is successfully confirmed, it enters our fulfillment process.
Most orders begin processing shortly after purchase.
In some cases, order processing may take up to 72 hours due to order volume, product availability, verification requirements, weekends, holidays, or other operational factors.
Processing time is separate from shipping and delivery time.
Once your order has shipped, tracking information will be provided when available.
Delivery Estimates
Delivery times may vary depending on:
- Your delivery location
- Carrier availability
- Order processing time
- Weekends and holidays
- Weather conditions
- High shipping volume
- Delivery network disruptions
- Other circumstances outside our reasonable control
Any delivery date or delivery timeframe shown on our website, in an order confirmation, or through tracking should be considered an estimate unless expressly stated otherwise.
Lockcal cannot guarantee an exact delivery date.
Tracking Your Order
Once your order has shipped and tracking information becomes available, you may receive tracking details by email or through your order status information.
Please allow some time after shipment for tracking information to become active.
In some cases, a carrier may take additional time to scan a package into its system.
If you believe your tracking information is not updating correctly, contact us at:
Please include your order number.
Shipping Carriers
Orders may be delivered using different shipping carriers depending on the destination, availability, and fulfillment requirements of the order.
The exact carrier used for an individual order may vary.
Lockcal cannot guarantee that a specific carrier will be used.
Multiple-Item Orders
If you order more than one item, the products may occasionally be processed or delivered separately.
If this happens, you may receive more than one tracking number or package.
Receiving one part of an order does not necessarily mean the remaining part has been lost.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Contact information
before completing your purchase.
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Lockcal is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where applicable law requires otherwise.
Address Changes After Shipment
Once an order has shipped, changing the delivery address may no longer be possible.
Any address change or delivery redirect after shipment may depend on the shipping carrier and cannot be guaranteed by Lockcal.
Delayed Orders
Occasional shipping delays can happen.
A delay does not necessarily mean that the package has been lost.
If your order has not arrived within the estimated timeframe, please first check the most recent tracking information.
If tracking has not updated for an unusual period or you believe there is a delivery problem, contact:
Please include your order number so we can review the shipment.
Tracking Shows Delivered but You Cannot Find the Package
If your tracking information shows that your package has been delivered but you cannot locate it, please first check:
- Around your property
- Your mailbox or parcel area
- With household members
- With neighbors
- With your building reception, front desk, or mailroom
- Any location noted in the carrier's delivery information
If you still cannot locate your package, contact us at:
We will review the available delivery information and assist with the next appropriate steps.
A tracking status marked as delivered does not automatically guarantee a refund or replacement. Each situation will be reviewed based on the available information and applicable consumer rights.
Lost Packages
A package is not automatically considered lost simply because it has been delayed.
If tracking or other available information indicates that a shipment may be lost, Lockcal will review the situation and work with the appropriate delivery and fulfillment partners where necessary.
Depending on the circumstances, an appropriate resolution may include further investigation, replacement, refund, or another remedy where applicable.
Damaged Packages
If your order arrives visibly damaged, please contact us as soon as possible.
Send:
- Your order number
- Photos of the packaging
- Photos of the product
- A short description of the damage
to:
Please do not discard the product, packaging, accessories, or shipping materials until the issue has been reviewed.
Damaged or defective products are handled in accordance with our Return & Refund Policy.
Incorrect Items
If you receive a product that is different from what you ordered, contact us as soon as possible at:
Please include:
- Your order number
- A photo of the item received
- A description of the issue
We will review the situation and provide appropriate instructions.
Order Cancellations
If you wish to cancel your order, contact us as soon as possible at:
We will make reasonable efforts to stop the order before fulfillment begins.
However, orders may begin processing shortly after purchase, so cancellation cannot be guaranteed.
If your order has already shipped, it can no longer be cancelled and the applicable terms of our Return & Refund Policy will apply.
Product Availability
Although we make reasonable efforts to keep product availability accurate, availability may occasionally change after an order is placed.
If we are unable to fulfill your order, we may contact you to provide an appropriate solution, which may include cancellation and a refund.
You will not be charged for an order that we are unable to fulfill without an appropriate resolution.
Holidays and High-Volume Periods
Processing and delivery may take longer during:
- Major holidays
- Promotional periods
- Severe weather
- High carrier volume
- Transportation disruptions
- Other circumstances beyond our reasonable control
Business days generally exclude weekends and applicable public holidays.
Delivery Responsibility
Once an order is in transit, final delivery is handled by the applicable shipping carrier.
Lockcal remains available to assist customers with shipping-related questions and delivery issues.
Please contact Lockcal directly regarding your order rather than attempting to contact any underlying fulfillment party.
Returns
Shipping-related return requests are governed by our Return & Refund Policy.
Do not send a product back without first contacting Lockcal and receiving return instructions.
Return locations may vary, and sending an item without authorization may delay or prevent proper processing of the return.
For return assistance, contact:
Customer Support
For questions regarding:
- Shipping
- Tracking
- Delayed orders
- Missing packages
- Incorrect addresses
- Damaged packages
- Order cancellations
please contact:
Lockcal Customer Support
Email: info@lockcal.com
When contacting us about an existing order, please include your order number whenever possible.
Lockcal
Your space. Your control.