Refund policy
At Lockcal, we want you to feel confident about your purchase. Please read this policy carefully before placing an order, especially the Door Compatibility section below.
14-Day Return Policy
You may request a return within 14 days of the date your order is delivered.
To be eligible for a return, the item must be:
- Unused and uninstalled
- In the same condition in which it was received
- In its original packaging
- Complete with all included accessories, keys, cards, hardware, and components
Proof of purchase may also be required.
To request a return, contact us first at:
Please do not send a product back without contacting us and receiving return instructions.
Unauthorized returns may not be accepted.
Door Compatibility — Please Check Before Ordering
It is the customer's responsibility to confirm that their door is compatible with the Lockcal Smart Lock before placing an order or beginning installation.
The Lockcal Smart Lock is designed for compatible standard pre-drilled door configurations. Door dimensions and existing lock hardware can vary significantly between homes and door manufacturers.
Before ordering, please check all of the following:
Door Thickness
Your door should be approximately:
30–50 mm
1.18"–1.97"
Main Door Bore
The large circular hole through the face of the door should be approximately:
54 mm / 2-1/8" diameter
Latch Bore
The hole entering from the edge of the door should be approximately:
25 mm / 1" diameter
Backset
Measure from the edge of the door to the center of the main 54 mm hole.
The required backset is:
60 mm / 2-3/8"
or
70 mm / 2-3/4"
Existing Lock Type
The Lockcal Smart Lock is designed for a standard latch-style door preparation.
It is not designed for integrated or mortise-style lock systems, where a large internal lock body is installed inside the edge of the door.
Latch Plate Area
The edge of the door must be able to accommodate the supplied latch and strike hardware.
The latch plate should be able to sit correctly and flush with the edge of the door.
Door Material and Preparation
The product listing specifies compatibility with compatible wooden doors within the supported thickness range. Existing holes must also match the required installation configuration.
Door Direction
The handle configuration is reversible and is designed to support compatible left- or right-swing doors.
How to Measure Your Door
Before ordering:
- Measure the thickness of the door.
- Measure the diameter of the large hole through the front and back of the door.
- Measure the diameter of the latch hole on the edge of the door.
- Measure the backset from the edge of the door to the center of the main bore.
- Check whether your existing lock uses a normal latch or a large mortise/integrated lock body.
- Check that the latch plate area on the door edge can accommodate the supplied latch.
If any of these measurements are different from the specifications above, the lock may require door modification or may not be compatible.
Not Sure?
If you are unsure whether your door is compatible, contact us before ordering.
You can send photos and measurements of your current door and lock setup to:
We will do our best to help you review compatibility before purchase.
Returns Due to Door Incompatibility
Purchasing the product without confirming door compatibility does not make the product defective.
If the product does not fit because the customer's door dimensions, existing hardware, lock type, or door preparation do not meet the compatibility requirements above, the return will be treated as a standard change-of-mind / compatibility return.
The customer is responsible for return shipping costs in these cases.
The product must still meet our return eligibility requirements.
Installed or Modified Products
Please check compatibility before installation, drilling, cutting, chiseling, or modifying your door or the product.
A product that has already been installed, damaged, scratched, altered, modified, or otherwise used may no longer be eligible for a standard return if it cannot be returned in its original condition.
Lockcal is not responsible for damage to a customer's door resulting from incorrect measurements, incompatible door hardware, improper drilling, modification, or installation.
If you are uncertain about installation, we recommend consulting a qualified locksmith or door installer before modifying your door.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos
- Video evidence where necessary
We may request additional information to determine the cause of the issue.
If the item is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will work with you toward an appropriate solution, which may include a replacement or refund.
For approved defective or incorrect-item returns, Lockcal will cover or provide the applicable return shipping instructions.
Change-of-Mind Returns
If you simply change your mind, you may request a return within the 14-day return period provided that the product:
- Has not been installed
- Has not been used
- Has not been damaged
- Has not been modified
- Is returned with all original parts and accessories
- Is in its original packaging
For change-of-mind returns, return shipping costs are the customer's responsibility.
Original shipping charges, including our standard $3.99 shipping fee, are not refundable for change-of-mind or compatibility-related returns.
Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method.
After the refund is issued, your bank, card provider, or payment service may require additional processing time before the funds appear in your account.
We recommend allowing approximately 5–10 business days after the refund has been processed.
We reserve the right to reduce or refuse a refund where an item is returned used, damaged, incomplete, altered, or otherwise not in the condition required by this policy.
AutoDS notes that supplier refunds are issued only after the supplier accepts and processes the return, so return processing can take additional time.
Exchanges
For defective or incorrectly supplied products, we may offer a replacement where appropriate.
For change-of-mind purchases, door incompatibility, or a customer wishing to purchase a different item, we generally process a return and refund rather than a direct exchange.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to cancel the order before it enters fulfillment.
However, once an order has entered processing or has been shipped, cancellation may no longer be possible.
If the order has already shipped, the normal return policy will apply after delivery.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact us immediately.
We cannot guarantee that an address can be changed once the order has entered fulfillment.
Lockcal is not responsible for orders that cannot be delivered due to an incorrect or incomplete address supplied by the customer.
Additional shipping costs caused by an incorrect address may be the customer's responsibility.
Lost or Missing Packages
If tracking shows that your order has not been delivered within the expected delivery timeframe, contact us and we will help investigate the shipment.
If tracking shows an order as delivered but you cannot locate it, please first check:
- Around your delivery location
- With household members
- With neighbors
- With your building reception or mailroom
- With the shipping carrier
If you still cannot locate the package, contact us at info@lockcal.com and we will review the situation.
Return Shipping Instructions
Do not return an item to the address shown on the original shipping package unless we specifically instruct you to do so.
Return destinations may differ depending on the order.
You must contact:
before sending your return.
Once your return is approved, we will provide the appropriate return instructions.
AutoDS states that supplier returns must follow the authorized return process and may be rejected if returned without authorization, after the return deadline, used, damaged, or outside the supplier's return requirements.
Return Processing Time
Please submit return requests promptly.
Although our customer-facing return period is 14 days after delivery, our fulfillment process relies on supplier return windows and authorization.
For reference, AutoDS currently enforces a maximum supplier return window of 30 days and recommends initiating returns at least 48 hours before the applicable deadline because processing may take time.
Contact Us
For questions about:
- Returns
- Refunds
- Door compatibility
- Installation
- Damaged products
- Order issues
please contact:
Lockcal Support
Email: info@lockcal.com
We strongly recommend contacting us before ordering if you have any uncertainty about your door measurements or lock configuration.
Important
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.