Contact information

Need help with your order, product compatibility, installation, returns, or anything else related to Lockcal?

Our support team is here to help.

Customer Support

Email: info@lockcal.com
Website: lockcal.com

We aim to respond to customer inquiries within 1–2 business days.

For the fastest assistance, please include your order number when contacting us about an existing order.

Product & Door Compatibility

Not sure whether the Lockcal Smart Lock will fit your door?

Before ordering, you can contact us with:

Photos of your current door and lock
Door thickness
Main bore diameter
Latch bore diameter
Backset measurement
Any other relevant door measurements

Our team will do its best to help you determine whether your door appears compatible before purchase.

Email: info@lockcal.com

Please note that compatibility guidance is based on the information and measurements you provide and does not replace an in-person inspection by a qualified locksmith or installer.

Order Support

Order status
Shipping or tracking
Address corrections
Cancellations
Missing packages
Damaged or incorrect products

Please contact us as soon as possible if you need to change or cancel an order, as orders may enter fulfillment shortly after being placed.

Returns & Refunds

To request a return or refund, contact:

info@lockcal.com

Please include:

Your order number
The reason for your request
Photos or video if the product is damaged, defective, or incorrect

Do not send a product back before receiving return instructions from us.

Return locations may vary depending on the order, and unauthorized returns may not be accepted.

Please review our Return & Refund Policy for full details.

Technical & Installation Support

If you experience an issue during setup or installation, please contact us before modifying or damaging the product.

When possible, include clear photos or videos showing the issue.

For drilling, door modification, or situations involving existing internal lock mechanisms, we recommend consulting a qualified locksmith or door professional if you are unsure how to proceed.

Privacy Requests

For privacy-related questions or requests concerning your personal information, contact:

info@lockcal.com

Please use a subject line such as:

Privacy Request – Lockcal

For additional information, please review our Privacy Policy.

Security Notice

For your protection, please do not send us:

Full credit card numbers
Banking passwords
Account passwords
Security codes
Other highly sensitive financial information

Payment information is handled through the payment providers available during checkout.

Lockcal Support