Privacy policy
Last updated: October 9, 2026
Lockcal ("Lockcal," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit lockcal.com, place an order, contact us, interact with our store, or otherwise use our websites, products, services, and related features (collectively, the "Services").
Our online store is powered by Shopify, which provides the ecommerce infrastructure through which our Services are offered.
By using the Services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The information we collect depends on how you interact with our Services.
Information You Provide to Us
When you place an order, contact us, subscribe to communications, or otherwise interact with our Services, we may collect information such as:
- Your name
- Email address
- Shipping address
- Billing address
- Telephone number provided during checkout
- Order and transaction information
- Products purchased or viewed
- Customer-support communications
- Information you voluntarily provide to us
We ask that you do not send us sensitive personal information unless it is necessary for us to assist you.
2. Payment Information
Payments are processed through third-party payment providers and ecommerce infrastructure providers.
Depending on the payment method you select, these providers may collect payment card information, financial account information, billing information, transaction details, payment authorization information, and fraud-prevention data.
Lockcal generally does not directly receive or store your complete payment card number when payments are processed by third-party payment providers.
We may receive limited payment-related information, such as payment status, transaction identifiers, payment method type, and information necessary to process orders, refunds, disputes, and customer support.
3. Information Collected Automatically
When you visit or interact with our Services, certain information may be collected automatically through Shopify, cookies, pixels, analytics tools, and similar technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Pages viewed
- Products viewed
- Cart activity
- Referring website
- Approximate geographic location derived from IP address
- Date and time of visits
- Interactions with our website
- Advertising and analytics information
We may use this information to operate the website, understand how customers interact with our store, improve our Services, prevent fraud, measure advertising performance, and provide more relevant content.
4. Fingerprint and Biometric Information
The Lockcal online store does not collect or store your fingerprint through lockcal.com.
Our products may include biometric features such as fingerprint unlocking. Those product features are separate from the personal information collected through our ecommerce website.
If a product interacts with a third-party application or technology provider, information processed through that third-party service is also subject to that provider's own privacy practices and terms.
We encourage customers to review the privacy policies of any third-party applications they choose to use with their product.
5. How We Collect Personal Information
We may collect personal information:
- Directly from you when you provide it to us
- Automatically when you use our website
- From Shopify and other service providers supporting our store
- From payment processors
- From fulfillment and shipping providers
- From fraud-prevention providers
- From analytics and advertising services
- From other third parties when permitted by applicable law
6. How We Use Personal Information
We may use personal information for legitimate business purposes including:
Processing and Fulfilling Orders
We use personal information to:
- Process purchases
- Confirm payments
- Fulfill orders
- Arrange shipping
- Provide tracking information
- Process returns and refunds
- Handle cancellations
- Provide customer support
Operating and Improving Our Store
We may use information to:
- Maintain and operate our website
- Improve website functionality
- Understand customer behavior
- Diagnose technical issues
- Improve products, services, and customer experience
Customer Support and Communication
We may use your contact information to:
- Respond to questions
- Provide order updates
- Resolve delivery or product issues
- Communicate about returns or refunds
- Respond to privacy requests
Security and Fraud Prevention
We may process personal information to:
- Detect suspicious transactions
- Prevent fraud
- Protect our customers
- Protect our website and systems
- Investigate misuse
- Enforce our policies and legal rights
Marketing and Advertising
Where permitted by law, we may use information to measure advertising effectiveness, understand customer interests, and provide relevant marketing.
We may send marketing emails only where permitted by applicable law. You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message.
Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications regarding orders, payments, refunds, shipping, security, or customer support.
7. Cookies and Similar Technologies
Our Services may use cookies and similar technologies.
These technologies may be used for:
- Essential website functionality
- Remembering preferences
- Shopping cart functionality
- Checkout
- Security
- Fraud prevention
- Analytics
- Website performance
- Advertising and marketing measurement
Some cookies are necessary for the website to function and cannot reasonably be disabled through our Services.
Other cookies may be used for analytics or advertising depending on your location, consent choices, and our current privacy settings.
Where required by applicable law, we will obtain consent before using non-essential cookies.
You may also be able to control cookies through your browser settings.
8. Advertising and Analytics
We may use third-party analytics, measurement, or advertising technologies to understand how visitors interact with our Services and to measure the effectiveness of advertising.
These services may collect information such as device identifiers, IP address, browser information, website activity, products viewed, purchases, and interactions with advertisements.
Depending on applicable privacy law, certain advertising-related disclosures of information may be considered a "sale," "sharing," or use for "targeted advertising" even when no money is exchanged for the personal information.
Lockcal does not sell personal information for money.
Where applicable, you may opt out of qualifying data sharing or targeted advertising using our:
Shopify supports opt-out controls and Global Privacy Control signals through its customer privacy system when configured by the merchant. Shopify Help Center
9. How We Share Personal Information
We may disclose personal information only where reasonably necessary to operate our business, provide the Services, or comply with legal obligations.
Recipients may include:
Shopify
Our store is hosted and operated using Shopify's ecommerce platform.
Shopify may process personal information in connection with providing ecommerce, hosting, security, analytics, checkout, customer privacy, and related services.
You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.
Payment Providers
Payment information may be shared with payment processors such as PayPal or other payment providers selected during checkout.
They process information according to their own privacy policies and terms.
Fulfillment and Shipping Providers
We may share information necessary to fulfill your order with:
- Order fulfillment providers
- Product suppliers
- Warehousing providers
- Dropshipping or order-automation providers
- Shipping carriers
- Delivery providers
This may include your name, delivery address, contact information, products ordered, and other information required to deliver your purchase.
Business Service Providers
We may use third-party providers for services such as:
- Customer support
- Website hosting
- Fraud prevention
- Data analytics
- Advertising
- IT services
- Cloud services
These providers may process information only to the extent necessary to provide services to us or as otherwise permitted under their agreements and applicable law.
Legal and Safety Reasons
We may disclose information if reasonably necessary to:
- Comply with applicable law
- Respond to valid legal requests
- Cooperate with law enforcement
- Protect our legal rights
- Prevent fraud
- Protect customers or other individuals
- Investigate violations of our policies
- Establish, exercise, or defend legal claims
Business Transfers
If all or part of Lockcal is involved in a merger, acquisition, financing, restructuring, sale, bankruptcy, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable law.
10. Shopify's Role
Shopify processes information regarding your use of our store in order to provide Shopify's platform and related services.
Information submitted through our Services may be transmitted to Shopify and other service providers located in countries different from the country in which you live.
Shopify may also independently process certain information in connection with features provided through its platform.
For information about Shopify's own processing practices, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
11. International Data Transfers
Because we operate an online business and use international service providers, personal information may be processed, transferred, or stored outside your state, province, or country of residence.
Different countries may have different privacy and data-protection laws.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on factors including:
- Order fulfillment
- Customer support
- Returns and refunds
- Fraud prevention
- Accounting and tax requirements
- Chargebacks and payment disputes
- Legal obligations
- Contract enforcement
- Litigation or legal claims
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.
13. Data Security
We use reasonable administrative, organizational, and technical safeguards intended to protect personal information.
Our ecommerce infrastructure and payment providers also maintain their own security controls.
However, no website, online transmission, database, or storage system can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted or stored electronically.
You should avoid sending highly sensitive information through ordinary email unless necessary.
14. Your Privacy Rights
Depending on where you live, applicable privacy law may provide you with rights relating to your personal information.
These rights may include the right to:
- Request access to personal information
- Request information about how it has been used
- Request correction of inaccurate information
- Request deletion
- Request a portable copy of certain information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of qualifying sale or sharing of personal information
- Opt out of targeted advertising
- Appeal certain privacy-request decisions where applicable
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing a request.
You may submit a privacy request by contacting:
We will respond within the timeframe required by applicable law.
California guidance confirms that qualifying online-only businesses may use an email address as the method for privacy requests, although the exact obligations depend on whether the business falls within the relevant law. oag.ca.gov
15. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on the law and whether it applies to Lockcal, those rights may include access, correction, deletion, portability, and the ability to opt out of certain targeted advertising, sales, or sharing of personal information.
If we receive a request under a law that applies to us, we will process it in accordance with that law.
We will not unlawfully discriminate against you for exercising a privacy right.
16. Global Privacy Control
Where required by applicable law and supported through our ecommerce privacy configuration, we may recognize the Global Privacy Control (GPC) signal as an opt-out request for qualifying sales, sharing, or targeted advertising.
Shopify's customer privacy tools support GPC processing for relevant opt-out configurations. Shopify Help Center
17. Children's Privacy
Our Services are intended for a general adult shopping audience and are not directed to children under 13.
We do not knowingly collect personal information from children under 13 through our website.
We also do not knowingly sell or share personal information of individuals under 16 for targeted advertising in circumstances in which applicable law would prohibit such activity without appropriate authorization.
If you believe a child has provided personal information to us improperly, contact us at info@lockcal.com.
18. Third-Party Websites and Services
Our website may contain links to websites, applications, payment services, social-media platforms, or other services operated by third parties.
We do not control the privacy practices or security practices of third-party services.
Your use of those services is governed by their respective privacy policies and terms.
A link from our website does not necessarily mean that Lockcal endorses or controls that third party.
19. Do Not Track
Some browsers offer a "Do Not Track" setting.
Because there is not a universally accepted technical or legal standard for responding to traditional Do Not Track signals, we may not respond to those signals unless required by applicable law.
This is separate from Global Privacy Control, which may be recognized where required and supported.
20. Legal Compliance
We may process, preserve, or disclose personal information when reasonably necessary to comply with applicable laws, regulations, court orders, lawful government requests, tax requirements, accounting requirements, or other legal obligations.
Nothing in this Privacy Policy limits rights that cannot legally be waived or excluded.
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our Services
- Technologies we use
- Service providers
- Business practices
- Legal requirements
- Regulatory requirements
The updated version will be published on this page with a revised "Last updated" date.
Where required by law, we may provide additional notice of material changes.
22. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, contact:
Lockcal Privacy Support
Email: info@lockcal.com